Sample Delivery Rules for Freyostore.com

1. Delivery Options

  • Standard Delivery: Delivery typically takes 3–7 business days within Latvia 

  • Express Delivery: Available for an additional fee. Delivery typically takes 1–3 business days.

  • International Delivery: We ship worldwide. Available to select countries. Delivery times and fees vary based on location, but typically for international deliveries takes 5-9 business days. 

2. Order Processing

  • Orders are processed within 1–5 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Costs

  • Standard shipping cost for international orders are 19 EUR 

  • Express shipping costs is from 45 EUR and is available at checkout.

4. Delivery Timeframe

  • Standard delivery: 3–7 business days (domestic).

  • Express delivery: 1–3 business days (domestic).

  • International delivery: 5–12 business days (varies by destination).

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • Use the tracking number to monitor your package’s status on the carrier’s website.

6. Delivery Address

  • Ensure your delivery address is accurate and complete during checkout.

  • Freyostore.com is not responsible for delays or lost packages due to incorrect addresses.

7. Failed Deliveries

  • If a delivery attempt is unsuccessful, the carrier will leave a notice with instructions for redelivery or pickup.

  • Unclaimed packages may be returned to the sender after 7 days.

8. Damaged or Lost Packages

  • If your package arrives damaged or is lost during transit, contact Freyostore Customer Support within 7 days of delivery.

  • Provide photos of the damaged item(s) and packaging for assistance.

9. Delivery Restrictions

  • Some items may have restrictions due to size, weight, or legal regulations.

  • Deliveries to remote or rural areas may incur additional fees or longer delivery times.

10. Changes to Your Order

  • Changes to the delivery address or method can only be made if the order has not yet been processed or shipped.

  • Contact Freyostore Customer Support immediately for assistance.

11. Returns and Refunds

  • If you are unsatisfied with your purchase, you may return the item(s) within 30 days of delivery.

  • Standard shipping costs are non-refundable unless the return is due to an error on Freyostore.com’s part.

Contact Information

For questions about delivery or to track your order, contact Freyostore.com at:

- Email: info@freyo.lv

- Phone: +37128678336

- Live Chat: Available on the website during business hours.